Vocalocity Launches Integration with Microsoft Dynamics CRM to Bring Caller Data to Customer Service Reps Faster

Vocalocity, a cloud-based phone service provider for small business, has launched an integration for Microsoft Dynamics CRM through the Vocalocity Desktop.

The integration, which is done entirely within the Vocalocity Desktop, automatically populates stored information based upon caller ID as soon as a customer’s phone rings. Then when the Vocalocity Desktop instantly appears on the screen, a company’s customer service representative can see an activity log including a caller’s name, company, job title, address, business phone, mobile phone, preferred phone, and email.


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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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