Winning the User Adoption Struggle: Microsoft Dynamics CRM Customers Describe Challenges in Deploying to their Sales Force

February 1 2011

Sometimes technology, in and of itself, isn't the problem; it's figuring out how to get your organization to use it that's tough.

When it comes to handing over Microsoft Dynamics CRM to sales teams, good user adoption is an issue that some customers know all too well.  At a recent webinar of the CRM User Group's Sales Process Special Interest Group, customers shared common tales of frustration and a few success stories.

About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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