MSDW Podcast: B2B E-Commerce trends in the Microsoft Dynamics channel

December 25 2017

Chris de Visser, North American GM at Sana Commerce joins the MSDW Podcast to discuss a new report measuring B2B businesses' attitudes around e-commerce and digital transformation. Among the findings was importance of customer experience in B2B and companies' attitudes toward investing to achieve digital transformation. The discussion includes findings from Sana's report and the broader outlook for eCommerce in the Dynamics 365/ERP channel, including trends around integration, different industries, and the challenges of B2B versus B2C commerce.

Show Notes:

  • 4:00 - What is the spectrum of e-commerce deployment and architectural models today?
  • 7:00 - How do you describe B2B e-commerce maturity today?
  • 13:00 - How divergent are B2B and B2C today?
  • 16:55 - Will consumer experience today shape B2B ecommerce expectations?
  • 18:30 - Industry-specific needs and opportunities for improvement
  • 23:10 - What's driving investment in digital transformation today in the context of Dynamics ERP & CRM solutions?
  • 25:40 - Differences in the e-commerce market in North America versus Europe
  • 27:30 - What business goals drive e-commerce planning?
  • 30:50 - The value of sticking with standard, updated software and avoiding customization

FREE Membership Required to View Full Content:

Become a MemberLogin
Joining MSDynamicsWorld.com gives you free, unlimited access to news, analysis, white papers, case studies, product brochures, and more, and it’s all FREE. You’ll also have the option to receive periodic email newsletters with the latest relevant articles and content updates. Learn more about us here
About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

More about Jason Gumpert