Zendesk Offers Bi-Directional View of Customers with Dynamics CRM Online
May 23 2012
Zendesk, a cloud-based help desk software provider, has rolled out a two-way integration that allows customer service agents to access Microsoft Dynamics CRM customer data seamlessly from Zendesk, and vice versa. Zendesk works with Microsoft Dynamics CRM Online (not Dynamics CRM 2011 on-premise, as a press release previously stated).
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