Why Thunderhead.com speeds Microsoft's Dynamics CRM customer engagement story

Contributing Writer, MSDW

November 12 2014

Microsoft is teaming up with customer engagement platform Thunderhead.com to build a new integrated "omni-channel customer engagement solution" based on Dynamics CRM and Thunderhead.com's ONE Engagement Hub. As with other deals over the last

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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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