Six Key Questions to Ask Your SaaS/Cloud Provider
It's often said "The only constant in business is change." For that reason it is prudent to think about the impact of change on your business and your risk mitigation plan to manage it before you sign a long-term CRM or ERP service contract.
Consider basic questions, such as, what has been the pace of change in your industry and in particular on your business the past three-to-five years? Has it accelerated or stabilized more recently? What degree of business change do you expect over the next three-to-five years?
With your answers to these questions top of mind, make sure you are 100% comfortable with your prospective multi-tenant SaaS provider's answer (versus a Microsoft CRM and ERP-centric cloud solution) for the following points:
1. What are my solution options if I'm not fully satisfied?