In new Parature release waves, Microsoft adding 30+ features, operational improvements

January 7 2015

Microsoft has announced plans to release updates to Parature, the multi-channel self-service and knowledge management solution. The updates will add new features, stronger knowledge management integration with Dynamics CRM, improved global availability, and it makes Parature available through Microsoft Online Services.

About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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