In new Parature release waves, Microsoft adding 30+ features, operational improvements

Editor, MSDynamicsWorld.com

January 7 2015

Microsoft has announced plans to release updates to Parature, the multi-channel self-service and knowledge management solution. The updates will add new features, stronger knowledge management integration with Dynamics CRM, improved global availability, and it makes Parature available through Microsoft Online Services.

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As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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