Microsoft acquires Parature, adding multi-channel customer service to Dynamics CRM

Editor, MSDynamicsWorld.com

January 6 2014

Microsoft has acquired customer service software firm Parature. TechCrunch puts the sale price at $100 million and reports that the company will continue to run independently. Microsoft representatives have made no official statement yet but will be making a statement on this development soon.

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About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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Microsoft acquires Parature, adding multi-channel customer service to Dynamics CRM

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