Oh No, Not Again!?! How A Second Global IT Outage Suggests Delta Airlines Still Has No Decent Disaster Recovery Strategy

Airport traveller sleeping

In August, I blogged about my experience with the Delta outage and provided some lessons learned from those calamitous few summer days. With over 650 cancelled flights (and thousands of frustrated customers), I speculated that their disruption in services must have cost them many millions of dollars in damages. And all caused by what was reported as a "small fire" in Delta's datacenter. Painful, but invaluable, lessons learned, right?

Well, maybe not.


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About Greg Pierce

A 20-year technology consultant, Greg Pierce is considered one of the foremost experts on cloud computing trends, systems integration and deployment strategies. Greg develops the strategic direction, vision and product offerings for Concerto and manages sales, service and delivery for all customers.

Greg specializes in helping businesses understand, select and deploy innovative cloud solutions that leverage on-premise, hosted, third party and hybrid models. He was influential in the formation of Concerto Cloud Services and its virtual private cloud infrastructure, and under his leadership, Concerto has become one of the leading cloud services providers in the country, including recognition from Microsoft as the U.S. Independent Software Vendor (ISV) of the Year for Cloud Solutions.

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Delta Oh No

Number 5 is always right, and works for most disasters and all non IT disasters.

The article sounds as if it were a cloud service failure and if a different or the right provider would have prevented that.

Was the problem actually a cloud availability, an architectural problem, or both?