New Microsoft Dynamics CRM Statement of Direction Sets Focus on Microsoft Technology, Agility, Flexibility

Microsoft has released a new statement of direction document for Microsoft Dynamics CRM. The document describes a vision that extends many existing initiatives like more business intelligence, smoother deployment practices, and increased adoption, as well as positioning Dynamics CRM as part of a Microsoft technology stack. At the same time the company is trying to set a more focused course on things like social collaboration and support for the use of Dynamics CRM on more devices and platforms.

The document explains plans for a more agile development process in the future, including a standardized approach to updating Dynamics CRM Online starting in the next few quarters. The next Automatic Service Update is currently planned for Q4 CY2011. The next Scheduled Service Update is currently planned for Q2 CY2012.


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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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