New Offender Management Solution for Microsoft Dynamics CRM Emerges from Public-Private Partnership
February 25 2013
The state of Illinois had 49,000 inmates in its Department of Corrections (IDOC) facilities in 2010 and another 28,000 parolees.
With an aging mainframe system and dozens of disparate PC-based applications to manage all these offenders, the IDOC knew needed a solution to improve public safety and criminal justice for the future. To add to the urgency, the department was facing a shrinking pool of IT professionals with the skills to support the old technology.
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