MSDW Podcast: The Possibilities of ITSM and ITAM solutions with Microsoft Power Platform

February 15 2023

This episode is sponsored by Provance.

Power Platform is rapidly maturing as an application development platform, giving professional developers more ways to use it to build advanced solutions. For Microsoft ISVs, those advances have opened up opportunities to build first-class solutions on the platform that can include their unique technology and expertise.

In the area of ITSM and ITAM, Provance has launched its own Power Apps-based solution, ServiceTeam ITSM. Two experts from the firm, Jennifer Grassen and Brian Field, join us to discuss the company's approach to Power Platform, some of the challenges they have solved with ServiceTeam ITSM, and how Provance's work in the Microsoft channel has informed their own work to take their ITAM and ITSM vision further.

Show Notes:

  • 2:00 - What Provance is doing in the ITAM and ITSM space today and how Brian and Jennifer got involved in the space.
  • 3:30 - Working as a specialized vendor in the Microsoft ecosystem, including the decision to get involved with Power Platform
  • 5:30 - How ServiceTeam ITSM has evolved to help more parts of an organization than just IT
  • 10:00 - Why does Power Platform make sense for the future of ITSM at Provance?
  • 13:30 - Doing ITSM and ITAM product planning alongside Microsoft's technology roadmap
  • 18:30 - The benefit to customers of s olutions built on Power Platform
  • 22:00 - What's exciting in Microsoft's roadmap as it relates to Provance's plans?

 For more information on ITSM and ITAM Solutions from Provance, visit

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