Experts see promise in Learning Path Authoring for Dynamics 365 CRM apps

Dynamics 365 Learning Path Content Library
Dynamics 365 Learning Path Content Library | Source

With the December 2016 release of Dynamics 365 sales and service apps, Microsoft has added an important new authoring capability to its in-app help feature known as Learning Paths.

Following the introduction of Learning Paths in Dynamics CRM Online 2016 Update 1, Learning Path Authoring offers customers a new way to add customizable help that users see in Dynamics 365 when they open a page, perform an action, or click the Help button.


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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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