Microsoft Dynamics Partner Roundup: Implementation; Unified Service Desk; Making Tax Digital; Parcel for D365FO; Linkfresh on D365BC

March 29 2019

In this week's Microsoft Dynamics partner news roundup:

  • InGenius Software announces integration with Unified Service Desk for Dynamics 365
  • Jet Global powers solution to Making Tax Digital (MTD) with The NAV People
  • BluJay and NMB launch Parcel for Dynamics 365 for Finance and Operations
  • Linkfresh announces availability of Linkfresh 365 Business Central

InGenius Software announces integration with Unified Service Desk for Dynamics 365

InGenius Software Inc., a computer telephony integration provider, has announced the integration of its InGenius Connector Enterprise with Unified Service Desk (USD) for Dynamics 365. InGenius Connector Enterprise supports integration for USD version 4.0, a part of Dynamics 365 version 9.1.

The InGenius integration lets agents take advantage of features such as click-to-dial, screen pop, automated call logging, and screen transfer without leaving the CRM, increasing efficiency and improving personalized service for customers, according to company officials.

Microsoft's Unified Interface framework enables USD to load URLs or pages from D365, and ensures InGenius fits alongside CRM data, but does not cover it.

"As a Silver Microsoft Partner, we've been able to work with the Microsoft team to ensure we provide a seamless user experience for contact center representatives within Unified Service Desk for Microsoft Dynamics 365," said Kari Simpson, vice president, product management and marketing at InGenius, in a statement.

Jet Global powers solution to Making Tax Digital (MTD) with The NAV People

Leveraging Jet Global's Jet Reports, which integrates directly with Excel and Dynamics NAV or Dynamics 365 Business Central, The NAV People have developed the MTD Excel Bridge to help customers more easily make the switch to the UK's new Making Tax Digital for VAT regulation.

The MTD Excel Bridge lets users install an Excel add-on, enabling them to transmit their VAT returns to HMRC (Her Majesty's Revenue and Customs) directly from Excel, according to officials of the two companies.

To reach full compliance in MTD, companies must get their VAT information into Excel in an automated way. The integration with Jet Reports enables this to happen.

"With the development of the MTD Excel Bridge, we're helping businesses get compliant quickly and easily, and reducing the strain and worry they may have had about the changes," said Paul Cartwright, product director at The NAV People, in a statement. "The solution is basically plug and play for our customers who are already set up in their NAV or Business Central system properly."

BluJay and NMB launch Parcel for Dynamics 365 for Finance and Operations

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