Microsoft Dynamics Partner Roundup: HP taps CafeX; No-cost AX migrations/upgrades; Cloud collaboration; AX for warehousing

HP Selects CafeX with Microsoft Dynamics 365 to Engage Employees with Personalized IT and HR Services

CafeX Communications has announced that HP has selected CafeX Live Assist for Microsoft Dynamics 365 to give employees advanced omnichannel engagement services.

Hosted in Azure, Live Assist for Dynamics 365 is co-engineered by CafeX and Microsoft to give customer service agents an integrated experience to engage online visitors through live chat, content campaigns, co-browsing, document sharing, and other remote support capabilities, the company described in a statement. HP is deploying the in-app collaboration software to enhance its IT and human resources operations.

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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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