Microsoft Dynamics CRM Revenue: Debate on the accuracy, importance of new analyst estimates
Gartner's recently released CRM market share numbers for the top five vendors have stirred up confusion and some pointed criticism from analysts and Microsoft-watchers.
The numbers according to Gartner
CRM offerings from Salesforce.com, SAP and Oracle all topped Microsoft Dynamics CRM for revenue, according to the report, "Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012."
Salesforce.com, whose CRM revenue Gartner said grew 26% in 2012, passed SAP, which only grew 1% in terms of CRM last year, as the lead vendor in the worldwide CRM software market in 2012, according to Gartner, Inc. Total worldwide CRM software revenue totaled $18 billion in 2012, up 12.5% from $16 billion in 2011.