From the Microsoft Dynamics CRM Blogs: Configure SLAs; CRM Swiss Army Knife; Troubleshoot Outlook Client Issues; Bing Maps Benefits
A selection of the latest insight from the Dynamics CRM blogs:
- User-Configurable Service Level Agreements
- The Microsoft Dynamics CRM Swiss Army Knife
- A Wizard to Help Troubleshoot Microsoft Dynamics CRM Outlook Client Issues
- Integrate Bing Maps with Dynamics CRM for an enhanced sales experience
User-Configurable Service Level Agreements: In his Dynamics CRM Trick Bag blog, Richard Knudson talks about agreements between customers and service providers regarding things such as what has to happen to resolve a case, or what happens when a case isn't resolved within some agreed-upon timeframe.