From the Microsoft Dynamics CRM Blogs: Configure SLAs; CRM Swiss Army Knife; Troubleshoot Outlook Client Issues; Bing Maps Benefits

A selection of the latest insight from the Dynamics CRM blogs:

  • User-Configurable Service Level Agreements
  • The Microsoft Dynamics CRM Swiss Army Knife
  • A Wizard to Help Troubleshoot Microsoft Dynamics CRM Outlook Client Issues
  • Integrate Bing Maps with Dynamics CRM for an enhanced sales experience

User-Configurable Service Level Agreements: In his Dynamics CRM Trick Bag blog, Richard Knudson talks about agreements between customers and service providers regarding things such as what has to happen to resolve a case, or what happens when a case isn't resolved within some agreed-upon timeframe.


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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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Great work!

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