Inadequate Training: The Smoking Gun At An AX Crime Scene
High profile SAP R/3 ERP failures such as Hershey and Whirlpool are common knowledge and have been the focus of many case studies. What may be less well known are some newer Microsoft Dynamics AX failures. Before I begin, I must add the caveat that I am not aware of any cases where the actual Microsoft Dynamics AX software has been proven to be the problem.
In order to get to the cause of some of these failures, we should review the parties involved and make some broad assumptions. For purposes of this discussion, I am going to assume the Microsoft Dynamics AX partner is qualified and has successfully delivered similar type solutions in scope and in complexity--also, that adequate infrastructure, appropriate architecture and quality code exist and that the customer has provided the best and brightest employees to the project team.