On the Horizon: How Does MS Dynamics Stack Up in Race to Develop New Customer Service Applications?

Editor

August 26 2007

The customer support center of the future will be a much different animal than today’s call center and online FAQs, smoothly integrating Internet and call center functionality. Major developers are currently racing to put these new applications together. According to Gartner, Microsoft Dynamics has a number of advantages, and disadvantages, in this race.

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As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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