On the Horizon: How Does MS Dynamics Stack Up in Race to Develop New Customer Service Applications?
August 26 2007
The customer support center of the future will be a much different animal than today’s call center and online FAQs, smoothly integrating Internet and call center functionality.
Major developers are currently racing to put these new applications together. According to Gartner, Microsoft Dynamics has a number of advantages, and disadvantages, in this race.
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