Listen to the Voice of Experience: Decisions That Help or Hinder a Microsoft Dynamics CRM 2011 Upgrade
From planning, to people, to tools, there are a number of things you need to do - or not do - when you roll out a Microsoft Dynamics CRM 2011 upgrade.
"A lot of times people will come into an upgrade and want to change something that's broken," he said. "Our best practice is not to change business processes during the upgrade process. Our best process is to follow them up after the upgrade has taken place in a phase two."