Integration across Microsoft Dynamics 365 for Operations, Sales & PSA: Building a services industry solution

With the announcement of Microsoft Dynamics 365 in late 2016, Microsoft laid out a vision of an integrated suite of cloud-based applications that provides best-in-class functionality across traditional sales, operations, and administrative functions. This integrated CRM and ERP platform, along with Microsoft Office 365, Microsoft's BI solutions (Power BI and Cortana Intelligence Suite), and tools such as PowerApps and Flow, holds the promise of allowing organizations to reimagine how they engage their customers and deliver products and services, while at the same time optimizing their operations and empowering employees to redefine how they do their jobs.

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About Andy Yeomans

Andy Yeomans is U.S. Director of Business Development for SAGlobal, a global Microsoft Dynamics AX and CRM consultancy dedicated to the Service Industries. Andy has over 20 years of experience in the IT industry in various sales, marketing, and corporate development roles, including 14 years of experience directly working with Microsoft Dynamics AX and CRM.  Andy joined SAGlobal in 2008 to help the organization build out its Service Industries practice, and has been instrumental in helping SAGlobal win multiple Microsoft Dynamics Service Industries Partner of the Year awards.    

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