Integrating Live Chat and Microsoft Dynamics CRM: Why Quality Customer Service Needs a Single Source of Truth

August 4 2016

Call center agents

It's hard to remember the days when customer service calls were made anonymously. In today's uber-connected world, there is an expectation that customer service interactions, especially live chat interactions, will be efficiently executed, thanks to behind-the-scenes data streams providing agents with the details needed to swiftly and appropriately serve their customers.

About Alex Bloom

Alex Bloom is president and co-founder of Velaro, a provider of live chat software built to support the enterprise. Bloom, a serial entrepreneur with more than three decades of software industry experience, is based in Velaro’s Los Angeles office. 

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