Best of 2017: Among Microsoft Dynamics 365/CRM experts, some preach pragmatism while others push tech limits

No other product in the Microsoft Dynamics lineup promised changes in 2017 as vast as those of the Dynamics 365 customer experience lineup. The CRM landscape was as competitive as ever, and the Dynamics 365/CRM product management team seemed eager to keep pushing for a faster output on new capabilities, while also attempting to reset the roadmap around new packaging.

All that pushing has left Dynamics 365/CRM in a state of flux at the end of 2017. A new release, known as Version 9, is out, but partners desperately await firm guidance on the details of the long-awaited stripped-down Sales and Marketing apps that Microsoft has been working on.

Some of the top luminaries and experts in Dynamics 365/CRM lent their wisdom to us in 2017, and our stats tell us that readers were hungry for that intelligence. Following are our most-read pieces of the year.


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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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