Indegene, Microsoft plan 'conversational CRM', digital content management for life sciences with Dynamics 365, Omnipresence

Indegene Omnipresence

Microsoft is partnering with life sciences business software maker Indegene to connect the Omnipresence cloud solution with Dynamics 365 for Sales. The resulting offering will be a CRM solution specifically for sales and medical representatives, the companies say, that will manage content development, provide in-line analytics, support sales representatives, and improve the customer experience.

One of the unique elements of the combined offering will be something the companies describe as a conversational CRM interface that will use voice recognition technology to assist in sales reps' daily activities. Other areas of the integrated solution the companies are noting include:

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As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. Jason has also held consulting positions at CSC Consulting and Monitor Group.

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