Oh No, Not Again!?! How A Second Global IT Outage Suggests Delta Airlines Still Has No Decent Disaster Recovery Strategy

March 5 2017

Airport traveller sleeping

In August, I blogged about my experience with the Delta outage and provided some lessons learned from those calamitous few summer days. With over 650

About Greg Pierce

A 20-year technology consultant, Greg Pierce is considered one of the foremost experts on cloud computing trends, systems integration and deployment strategies. Greg develops the strategic direction, vision and product offerings for Concerto and manages sales, service and delivery for all customers.

Greg specializes in helping businesses understand, select and deploy innovative cloud solutions that leverage on-premise, hosted, third party and hybrid models. He was influential in the formation of Concerto Cloud Services and its virtual private cloud infrastructure, and under his leadership, Concerto has become one of the leading cloud services providers in the country, including recognition from Microsoft as the U.S. Independent Software Vendor (ISV) of the Year for Cloud Solutions.

Prior to founding Concerto, Greg held management positions in Tribridge's Cloud, Security and Infrastructure, and Managed Services practices. Before joining Tribridge in 2008, Greg owned and operated two companies that provided a variety of IT managed services and cloud computing solutions for customers throughout the U.S., including platforms for the delivery of ERP and other core business applications via private cloud since 2004. He has also served as a CIO.

Greg is an avid speaker for Fortune 500 enterprises, industry conferences and user groups. He serves on the Advisory Board for the University of South Florida (USF) College of Business, the Advisory Board for USF's Executive MBA Program and on the Executive Advisory Council at the Donald R. Tapia School of Business at Saint Leo University. He is a member of Microsoft's Infrastructure Partners Advisory Council and that organization's Cloud Economics Subcommittee. He holds an MBA from USF and a Bachelor of Arts degree from Eckerd College.

More about Greg Pierce

Comments

markusgreiner's picture

Number 5 is always right, and works for most disasters and all non IT disasters. The article sounds as if it were a cloud service failure and if a different or the right provider would have prevented that. Was the problem actually a cloud availability, an architectural problem, or both?