How We’re Using Microsoft Dynamics CRM: A journey of continuous, measured improvement for one global services firm

In an ongoing article series we examine how's readers are implementing, upgrading, and/or using Dynamics to work smarter, better, and faster in today's business world

Founded in Chicago in 1924, Grant Thornton International is one of the world's largest global accounting and consulting firms. Specializing in independent audit, tax, and advisory services, the company has been using Microsoft Dynamics CRM for the last two years. It has been rolling out the solution to its member firms on a country-by-country basis.


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About Bridget McCrea

Bridget McCrea covers business and technology topics for various publications. She can be reached at

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