How South Africa's banks lead in digital transformation, and how CRM contributes

The South African banking sector was ranked 3rd out of 148 countries in the 2013/14 World Economic Forum Global Competitiveness Survey, and realizes the value that technology brings to customer centricity and the importance to digitally transform.

South Africa has a developed and well regulated banking system which compares favorably with those of industrialized countries. Although the sector has been through a process of volatility and change in the past, it has attracted a lot of interest from abroad with a number of foreign banks establishing presence in the country and others acquiring stakes in major banks.

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About Pani Harito

With over 20 years' experience in international product sales, entrepreneurship & business development, Pani Harito serves as the CRM Sales lead for Mint Management Technologies South Africa.

Pani holds a degree in Marketing Management through the Institute of Marketing Management and through the years has held various positions as Head of Sales, Marketing & Product Development, Senior Manager of Business Development, and Director of Sales for well-known organisations in South Africa.

He also travelled the world while working in a Senior Sales Management role for various Tour operators in Austria, Maldives, Mauritius and Italy.

Pani believes in good company, excellent customer service, a fine whiskey, a regular game of golf and, most importantly, a well-rounded family life with his wife and kids.

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