Overcoming ROI Fears About Microsoft Dynamics AX 2009

Whenever the conversation turns to changing or upgrading ERP systems, the question seemingly on the tip of everyone's tongue has to do with ROI: "How am I going to get a return on my investment and how soon can I expect it?" I think it's safe to say that since its introduction over the summer, Microsoft Dynamics AX 2009 has been well received. But interest and buzz aren't enough to quell those persistent fears that attaining ROI from an ERP system just isn't a reality.

As a provider of document process automation solutions, we've had the opportunity to work with a number of Microsoft Business Solutions Partners in an effort to help their clients extend the value of a Dynamics AX investment. So this month, I thought we'd take a different approach to this column, and share an interview my colleague Jon Rivers recently conducted on the topic of ROI as it relates to AX 20


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About Dan Gangai
Dan Gangai serves as director of product management for Bottomline Technologies, and possesses extensive domain expertise in document process automation and ERP systems, including Microsoft Dynamics. In his present role, Dan works closely with organizations leveraging Bottomline’s Create!form product suite to optimize their investment in Microsoft Dynamics AX through more efficient and cost-effective transactional document processes. Prior to joining Bottomline in 1999, Gangai served as a consultant specializing in ERP implementations with a specific emphasis on tailoring reports to meet strategic business needs.

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