New MSDW Reader Survey: Explore the influence of Microsoft Dynamics partners, customer investment plans, and more

August 7 2014

If you met two Microsoft Dynamics customers, one with a great partner relationship and another with a terrible one, which organization do you think would say they have a more successful solution in place? If you guessed the satisfied customer, our survey data would support your answer. Ok, maybe that question is not much of a challenge. But consider this: Dynamics ERP and CRM customers with no partner relationship are also more likely to report good or full utilization of their Dynamic solution than customers who report a satisfactory or poor partner relationship.

About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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MagRam's picture

A Quick question... on the last graph 95% or so of AX users say MS has improved in the ERP sector and about 20% consider it to have stayed the same and 5% declined. Am I missing something or does this add up to an extra 20%? Thanks for a great article though, very interesting.

jgumpert's picture

Good question. That graph is not showing percents, it is showing the actual count of responses from the January 2014 survey. Sp 95 AX partners said MS has improved, 20 said it stayed the same,etc. It is confusing because it's one of the few charts with a straight count rather than percentages, it's not clearly labeled, and the y-axis goes to 100, making it look like a percentage measure.

bklenzman's picture

Thank you for an interesting article! I would like to see some demographic data, such as: - how many unique business entities were included? - are the results reported per entity, or per respondent? - how many responses were duplicates from the same organization? - are the results skewed due to a large number of responses from a few big happy or unhappy organizations? What happens to the results if you average by entity, so that each entity has one reported score? - how many organizations in each category (GP, AX, etc) Are the results from only MSDW members, or does the survey reach outside the MSDW membership? If it does contain non-MSDW respondents, do those numbers differ from MSDW respondents (i.e. is there an MSDW/non-MSDW difference in responses?) What is the statistical significance of the different numbers reported above? For example, in the Relationship Quality vs. Utilization graph, depending on the total numbers in each group, the conclusion regarding No Relationship and Higher Utilization may LOOK different than the other groups, but it may not be a statistically significant difference if the absolute numbers in each group are very unequal. I would also find it interesting to compare those numbers to Utilitzation vs Years on Product (perhaps there's a link between having a partner relationship and proximity to go-live date).

jgumpert's picture

You raise some great questions. As for MSDW vs non-MSDW, we haven't measure that, and it's a tough one to calculate since people frequently use different email addresses (one for their MSDW account, another for the survey) but it's safe to assume the majority are MSDW readers. There are similar challenges in figuring out organizational entity since we don't ask that directly on the survey. As for statistical significance, it wasn't calculated in these results. Another way to improve future insights...