by
Mariano Gomez, EVP, Middlemarket Solutions, Intelligent Partnerships
published November 5, 2008
The world of assisted technical support is filled with scripts that support engineers need to follow in order to effectively (or not) resolve a problem. The typical support incident starts out with a number of basic questions that can extend through several exchanges and various hours, before the problem is escalated. Sometimes these issues go unresolved for days and months at a time without a resolution. In the process, your organization incurs in hundreds of hours of internal resources’ time chasing a problem that many times has its roots in a code bug.
What if you could cut the time spent on technical support by using tools that provide valuable information you can communicate to Microsoft Dynamics GP support personnel first hand? This would substantially improve your support staff’s efficiency and save your organization valuable time and money.
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Mariano Gomez is a Microsoft MVP, PMP and EVP for Midmarket Solutions at Intelligent Partnerships, LLC. He is the original developer of the Microsoft Dynamics GP Spanish release for Latin America and has been consulting and implementing technology solutions for organizations across the United States, the Caribbean, and Latin America for the last 20 years. Mariano holds an MIS degree from the University of Phoenix.
About Intelligent Partnerships, LLC
With over 150 years of combined management and technology consulting experience, Intelligent Partnerships skillfully partners with organizations to solve complex problems, boost operating performance and maximize value for stakeholders.
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