How Microsoft Dynamics GP’s New Debugging Tool Can Improve Productivity By Speeding Technical Support

November 4 2008

The world of assisted technical support is filled with scripts that support engineers need to follow in order to effectively (or not) resolve a problem. The typical support incident starts out with a number of basic questions that can extend through several exchanges and various hours, before the problem is escalated. Sometimes these issues go unresolved for days and months at a time without a resolution. In the process, your organization incurs in hundreds of hours of internal resources’ time chasing a problem that many times has its roots in a code bug.

About Mariano Gomez

Mariano Gomez is a Microsoft MVP, PMP and EVP for Midmarket Solutions at Intelligent Partnerships, LLC. He is the original developer of the Microsoft Dynamics GP Spanish release for Latin America and has been consulting and implementing technology solutions for organizations across the United States, the Caribbean, and Latin America for the last 20 years. Mariano holds an MIS degree from the University of Phoenix.

About Intelligent Partnerships, LLC

With over 150 years of combined management and technology consulting experience, Intelligent Partnerships skillfully partners with organizations to solve complex problems, boost operating performance and maximize value for stakeholders. 

A leading global professional services firm, Intelligent Partnerships draws on its deep operational and technical competencies to help companies across industries improve operating and financial performance.  Whether serving as business advisors or in interim leadership roles during periods of change or transition, our professionals take early and quick action in delivering measurable and sustainable impact to both top and bottom lines with a persistent focus on accelerated value creation and precise execution. Locations: Atlanta, United States; London, United Kingdom; and Dublin, Ireland.

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