How Microsoft Dynamics GP’s New Debugging Tool Can Improve Productivity By Speeding Technical Support
The world of assisted technical support is filled with scripts that support engineers need to follow in order to effectively (or not) resolve a problem. The typical support incident starts out with a number of basic questions that can extend through several exchanges and various hours, before the problem is escalated. Sometimes these issues go unresolved for days and months at a time without a resolution. In the process, your organization incurs in hundreds of hours of internal resources’ time chasing a problem that many times has its roots in a code bug.
What if you could cut the time spent on technical support by using tools that provide valuable information you can communicate to Microsoft Dynamics GP support personnel first hand? This would substantially improve your support staff’s efficiency and save your organization valuable time and money.