Microsoft promises you can "grow customer relationships from Outlook" with Outlook Customer Manager

April 27 2017

For SMB salespeople, CRM mobile apps can be too much. Microsoft Outlook is what they know, and they would rather use it than pause to learn something new. As we explored in January, partners often find that Outlook is the preferred client for Dynamics 365/CRM.  

About Dann Anthony Maurno

Dann Anthony Maurno is a seasoned business journalist who began his career as International Marketing Manager with Lilly Software, then moved on as a freelancer to write for such prestigious clients as CFO Magazine; Compliance Week;Manufacturing Business Technology; Decision Resources, Inc.; The Economist Intelligence Unit; and corporate clients such as Iron Mountain, Microsoft and SAP. He is the co-author of Thin Air: How Wireless Technology Supports Lean Initiatives(CRC/Productivity Press, 2010).

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