Michigan DOC manages complex offender 'timecomp' rules with Microsoft Dynamics CRM-based XRM solution
April 6 2015

About twenty stakeholders at the Michigan Department of Corrections gathered in a conference room in 2013 to begin their migration away from an aging mainframe offender management system and onto a Microsoft Dynamics CRM-based system. A lifelong veteran of the department spoke up to share his greatest fear about the project.
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