Resource Management and Capacity Planning: Your Guide to Maximum Services Efficiency

September 16 2013

A resource supply chain requires symbiosis between knowing what your current workload is today and what your workload might be in the future.  In the world of professional services, managing complex people and planning processes via manual tools (spreadsheets) is risky.  Spreadsheets have limited controls, trace-ability and audit-ability.  They will not tell you if you are making money this month or not.  A wrong calculation can be devastating, as seen on Wall

About Colleen Rodericks

Colleen Rodericks is the Marketing Communications Manager of Fieldpoint Service Applications, a software company specializing in service management applications. Colleen has over 15 years' experience with knowledge of CRM, WFM, ERP and mobile applications.  Colleen has held marketing and consulting engagement management positions at Janna Systems (Siebel Systems), Workbrain (Infor), SAP Canada and Vortex Connect (Great Plains).

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