New Online Support Offering for Microsoft Dynamics Sells Flexibility, Simplicity, Access

March 30 2016

For Microsoft Dynamics ERP and CRM customers with infrequent or unpredictable technical support needs, a traditional support agreement from a Microsoft partner may feel like overkill. But what happens when your team needs an expert to quickly solve a problem or provide expertise you don't have in-house?

For organizations that want greater flexibility and less upfront commitment, an on-demand, online, pay-per-use model might be a better fit for supporting a Dynamics ERP or CRM solution. And that model is starting to gain traction in the channel.

About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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