For Microsoft Dynamics ERP and CRM customers with infrequent or unpredictable technical support needs, a traditional support agreement from a Microsoft partner may feel like overkill. But what happens when your team needs an expert to quickly solve a problem or provide expertise you don't have in-house?

For organizations that want greater flexibility and less upfront commitment, an on-demand, online, pay-per-use model might be a better fit for supporting a Dynamics ERP or CRM solution. And that model is starting to gain traction in the channel.