Community 2.0: In Final Shift from Newsgroups, Microsoft Dynamics Community Site Adds Customer Service, Upgrades Search, New Layout

by Jason Gumpert, Editor
published October 7, 2010

A revamped Dynamics Community site - dubbed "Community 2.0" by the team planning the upgrade -launched late Wednesay (Oct. 6).  The redesign includes both visible and invisible changes aimed at improving the user experience and bringing service plan customers back into the fold.

The site has taken a new and, hopefully for the Microsoft team, more engaging approach to asking questions by introducing a pervasive "Ask the community" widget to encourage users to pose a question from anywhere on the site without worrying about finding the right forum first.

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About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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