Microsoft Dynamics 365 for Field Service burst onto the scene in 2016 with a wealth of functionality for Field Service Management. Some of the more talked-about capabilities include Work Order Management, Preventive Maintenance, and Scheduling, and rightfully so, since they are at the core of Field Service Management. It is vital that companies train their staff on the proper use of these modules and that they be used religiously in order to ensure a successful field service operation.