Inside Scoop: When Does a Microsoft Dynamics GP Support Incident Become a Consulting Engagement?
March 9 2010
You have seen it on the newsgroups and heard it from Microsoft support professionals, but still, it is not too clear when certain support incidents become what folks at Microsoft call a consulting engagement. In this article, I explain some of the guidelines used by my friends in support to establish whether you will be paying or not for that innocent Report Writer question, that SmartList Builder or SQL Server query implementation.
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