Inside Scoop: When Does a Microsoft Dynamics GP Support Incident Become a Consulting Engagement?

by Mariano Gomez, EVP, Middlemarket Solutions, Intelligent Partnerships
published March 9, 2010

You have seen it on the newsgroups and heard it from Microsoft support professionals, but still, it is not too clear when certain support incidents become what folks at Microsoft call a consulting engagement. In this article, I explain some of the guidelines used by my friends in support to establish whether you will be paying or not for that innocent Report Writer question, that SmartList Builder or SQL Server query implementation.

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About Mariano Gomez

Mariano Gomez is a Microsoft MVP, PMP and EVP for Midmarket Solutions at Intelligent Partnerships, LLC. He is the original developer of the Microsoft Dynamics GP Spanish release for Latin America and has been consulting and implementing technology solutions for organizations across the United States, the Caribbean, and Latin America for the last 20 years. Mariano holds an MIS degree from the University of Phoenix.

About Intelligent Partnerships, LLC

With over 150 years of combined management and technology consulting experience, Intelligent Partnerships skillfully partners with organizations to solve complex problems, boost operating performance and maximize value for stakeholders. 

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