Why Microsoft Dynamics CRM Users Need to Shift Focus from Applications to Scoping for Integration
The time of the standalone application is long past. Nowadays, in most projects, applications are expected to be integrated into the customer's architectural landscape.
The integration can be pretty basic, like integrating with Outlook or integrating with a website for retail purposes. Also very common is the integration with back office applications like Siebel, SAP or Dynamics ERP software (e.g. NAV, AX, GP).
The last couple of years, we are seeing an increase in collaboration with document management applications. One functionality that Microsoft Dynamics CRM is missing is solid solutions for document management. Certainly a logical (Microsoft) solution is SharePoint. These applications can be integrated and enhanced with accelerator Enterprise Search.