Avanade Explores Benefits, Risks of Adding Gamification to Microsoft Dynamics CRM Call Center Solutions
April 18 2012
Any CIO knows that an enterprise system is only as valuable as its level of user adoption. Measures of user experience and engagement can be difficult to harness, but the concept of gamification in the enterprise has already started changing the mentality of IT departments by disrupting preconceptions about superficial contests and silly prizes give way to more legitimate use cases.
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