Why Integrating Microsoft Dynamics CRM with NAV and Other ERP Systems Is Becoming Ever-More Realistic, and Desirable
Implementing Microsoft Dynamics CRM so that it integrates functionally and technically with the rest of your operations is not as simple as putting the software CD in the tray and clicking "Next". The functional role of your CRM applications should support your organization's business processes (e.g. sales, marketing, service or administration) instead of taking them over or even changing them.
The technical focus is on integrating the implementation in the current infrastructure, so the front end and back end work smoothly together. The challenge lies in smoothly integrating Dynamics CRM with the heart of your organization--the money-making side and the back-office systems.