Why Improved User Friendliness Doesn’t Translate Into Easier Implementation for Microsoft Dynamics CRM
Microsoft Dynamics CRM is a wonderful application, but occasionally, Dynamics CRM projects fail. In my experience, there are three primary causes for a CRM implementation to fail:
1. Inappropriate requirements. The key to Dynamics CRM implementation success is to develop the right business requirements. I have seen many projects where the requirements were changed, and then changed some more, and then changed again. Dynamics CRM is a very flexible application, and changes can be applied quickly, but the odds of a project failing increase as more changes are built in to the requirements.