When Microsoft Dynamics CRM Is Too Smooth, Here's How to Sabotage Your Internal Competition
published May 7, 2008
The boss has asked you to join the Microsoft Dynamics CRM implementation team. The
problem is, you don't really want the new sales and marketing guys to have a tool this powerful.
They might start selling more than you do and make you look bad. You like
things just the way they are. Don't worry. Here are two techniques to seemingly improve the performance of Dynamics CRM that have killed projects in the past.
1. Make new entities for different categories of people.
This seems like a great idea. An entity is seen in Dynamics CRM as a
separate input screen, and in the database it is a separate table. Contacts,
Opportunities and Leads are examples of entities. Dynamics CRM allows you
to create as
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