Upside-Down Positioning: Just Who Should Be Using CRM Online and Hosted Solutions?
It's been several years since I attended a Microsoft seminar where I first heard about hosted solutions, and a prediction that this would be a hot technology subject in coming years.
Now that the prediction seems to have come true via the formal launch of Dynamics CRM Online and the emergence of SaaS (Software as a Service), together with the latest release of CRM 4.0, users now have choices if they want to start with or migrate to Dynamics CRM.
They have CRM Online; hosted CRM; and CRM on premises. What should users choose?
CRM Live was originally positioned as a good starting point for many users, which could be upgraded to hosted or, eventually, an on-premises solution. Now that CRM Live has been renamed CRM Online and is ready for general rollout, many large companies appear ready to move to the "online" solution.