Top Ten Reasons to Use Outlook to Expand Microsoft Dynamics CRM Benefits
When it comes to your Dynamics CRM system, it's all about the users, and the Outlook connection.
Your CRM system can be great, but if no one's using it, it's not much good, according to Joel Lindstrom, Senior Consultant, Customer Effective Inc. a Microsoft partner.
However, if you integrate your Microsoft Dynamics CRM 2011 system with Microsoft Outlook, you can make the user experience of CRM for Outlook consistent with the rest of Outlook, he said. Recently, Lindstrom conducted a webinar for members of the xRM Virtual User Group about the top 10 reasons CRM for Outlook delivers a great user experience for Dynamics CRM 2011.