Top Ten Reasons to Use Outlook to Expand Microsoft Dynamics CRM Benefits

by Linda Rosencrance
published December 3, 2010

When it comes to your Dynamics CRM system, it's all about the users, and the Outlook connection.

Your CRM system can be great, but if no one's using it, it's not much good, according to Joel Lindstrom, Senior Consultant, Customer Effective Inc. a Microsoft partner.

However, if you integrate your Microsoft Dynamics CRM 2011 system with Microsoft Outlook, you can make the user experience of CRM for Outlook consistent with the rest of Outlook, he said. Recently, Lindstrom conducted a webinar for members of the xRM Virtual User Group about the top 10 reasons CRM for Outlook delivers a great user experience for Dynamics CRM 2011.

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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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