A Sneak Preview of Microsoft Dynamics CRM 5.0: More Social Networking, Charts, Customer Service Capabilities

Microsoft Dynamics CRM 5.0 will emphasize social networking, a new Windows-like interface, and new capabilities for charts and drilling down, and improved customer service capabilities.

That was the word from a preview presented at the CRM User Group Summit by Reuben Krippner, product manager for Microsoft Dynamics, who told the excited audience he would only provide information on the web client. From there, he dove into social networking.

"One of the powerful features of social networks is that people feel uninhibited in their commentary," he said, adding that CRM 5.0 will give users the ability to link updates to Twitter, therefore publicizing company news and opening up opportunities for immediate customer feedback.


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About Katie Morell
As a writer for more than 10 years, Katie Morell has written on topics ranging from travel and technology to crime and politics. She has worked as an editor for a business travel publication out of San Francisco and has also contributed to Bay Area Business Woman, Naperville Sun, Aurora Beacon News, Livingston County Press & Argus, and Michigan Citizen.

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CRM 5.0

I can't wait for CRM 5.0 to come out. This article sounds very interesting.