The Partner as Professor: Teaching Users to Teach Themselves After Going Live with CRM 4.0

September 14 2008

In a recent CRMUG webinar, a group of users who had recently launched Dynamics CRM 4.0 discussed the vitally important topic of support. Frank Vukovits, Director of Programming for CRMUG, asked participants what they thought was the best support option after a company has gone live: to be aligned with a partner, Microsoft, or rely solely on self-support?

About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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