The Partner as Professor: Teaching Users to Teach Themselves After Going Live with CRM 4.0

In a recent CRMUG webinar, a group of users who had recently launched Dynamics CRM 4.0 discussed the vitally important topic of support. Frank Vukovits, Director of Programming for CRMUG, asked participants what they thought was the best support option after a company has gone live: to be aligned with a partner, Microsoft, or rely solely on self-support?


Requires FREE Membership to View

Become a Member Joining gives you free, unlimited access to news, analysis, white papers, case studies, product brochures, and more, and it’s all FREE. You’ll also receive periodic email newsletters with the latest relevant articles and content updates.
About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

Read full bio...