Parature Launches New Customer Service Integration For Dynamics CRM Online

by Erik Herman
published December 17, 2009

Parature, a provider of customer service and customer care software systems has received a vote of confidence from Microsoft in their announcement of a new integration between ParaConnect, Parature's on-demand solution suite, and Microsoft Dynamics CRM Online. According to Parature, the new offering "provides their customers with a one-stop shop for all their service and support needs, leading to greater all-around customer satisfaction."

"This new solution highlights how the flexibility of the Microsoft Dynamics CRM platform enables rapid innovation from Microsoft partners like Parature," said Brad Wilson, general manager of Microsoft Dynamics CRM at Microsoft Corp. "The combined solution provides a great customer experience for new and experienced users alike."

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About Erik Herman

Erik Herman is a seasoned business and technology publishing professional with over 15 years of experience. He currently works as a freelance writer covering a wide range of topics and issues. Herman has held positions over the years with several well known publishers and research firms including LexisNexis, Pearson Education and Cengage Learning.

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