New Microsoft Dynamics CRM Accelerator Enables Companies to Keep Tabs on Twitter Conversations
Microsoft Dynamics CRM has announced three new accelerators, including one that tracks what people are saying about particular companies on Twitter. That highly topical accelerator is expected to be expanded to other social networking sites before long.
The three new accelerators are in addition to eight Microsoft Dynamics CRM announced last year, which included eservice, event management, analytics, and extended sales forecasting. All the accelerators are made available at no charge.
According to Microsoft, "The Social Networking Accelerator allows business professionals to monitor and analyze customers' conversations on social networking sites, and as a result, provides real-time status updates about their products and services. This accelerator delivers integration with Twitter; other networks will be introduced in future releases."