Microsoft's Dynamics CRM Philosophy Precludes Special Integration With Other Dynamics ERP Applications

Users of Microsoft products like Dynamics AX or Mobile Windows, who are waiting for Microsoft to create special integration with Dynamics CRM, may have a long wait.

The Microsoft Dynamics CRM team seems inclined to increase the power and functionality of the application, while leaving to ISVs and other outside developers the creation of integration tools that enable Dynamics CRM to work with assorted applications developed by Microsoft. In an interview at Convergence Copenhagen 2008, Dynamics CRM  general manager Brad Wilson spoke of a "hands off" approach in the CRM realm that applies across the board, no matter which applications Dynamics CRM is interacting with.

"Dynamics CRM 4.0 has a full multi-tenant architecture," he said. Different parties have different levels of involvement. Microsoft "is at the top of the stack" and


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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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