Microsoft Makes It Official: CRM Online Now Generally Available in Two Packages

April 22 2008

Microsoft has announced the general availability of its long-touted CRM Online, the software-as-a-service (SaaS) customer relationship management tool.

The introduction is a bit earlier than some might have expected, given previous company statements that it would be introduced during this year's second quarter; in the past, the product has come out at the end of the quarter rather than the beginning.

About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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